Submitting a support ticket through the help widget is quick and straightforward. Follow the steps below to ensure your request reaches the correct team and is handled efficiently.
Navigate to the support portal.
Click the help icon located in the bottom-right corner of the screen.
In the widget’s home screen, choose the Submit a Ticket option.
Choose from the list of available service categories (e.g., Hosted Application, Email, VPN, DDoS Attack, Storage).
Select the category that best fits your issue so your ticket is routed correctly.
If your request is linked to a specific domain, enter it when prompted.
If not, simply leave the field blank and continue.
Choose the appropriate priority level:
Low — Minor impact
Medium — Noticeable impact
High — Outage or major business impact
Click Next to proceed.
Provide a brief, clear title summarizing your issue (e.g., “VPN Connection Failing”).
Explain your request in detail. Include:
Steps to reproduce the issue
Error messages or codes
System/browser details
Any relevant IPs or environments
Additional context that may help troubleshooting
Click Next when finished.
Upload screenshots or supporting files if they help illustrate the problem.
This step is optional but often speeds up resolution.
Provide a valid email address so the support team can contact you.
Review all information for accuracy.
Click Submit to send your ticket.
You will receive an email confirmation and can view updates in the widget’s Messages tab.
ImportantDo not include sensitive information such as passwords or payment details. If a request appears to ask for such data, stop and contact support directly.
